We are happy to accept returned items in new condition with attached hang tags for a full refund (excluding sale items). Items must be returned within 21 days upon receiving your shipment to receive a full refund.
Please email firstname.lastname@example.org with “RETURNS” in the subject line, along with your Order Number (#) to receive a Return Form and Return Shipping Label. Please note, we will deduct $7 from your refund to cover return shipping costs. We are not able to offer Return Labels for international orders at this time.
Candles, jewelry, and sale items are final sale.
We currently do not offer exchanges. Please return the original item for a full refund or store credit, and then place a new order for the correct item.
Returns are processed within 2-3 business days upon receipt of the package, but often sooner. We'll send you an email when your refund has been processed. If you choose not to use our Return Label, we highly recommend using a trackable shipping service or purchasing shipping insurance. Unfortunately, without this tracking #, we cannot guarantee we will receive your return.
Orders are processed and shipped within 24-48 hours, but often sooner. Please note we do not ship on weekends or holidays. Shipping times may vary, but we do our very best to get you your order as quickly as possible.
All items are issued tracking numbers and shipped USPS Priority mail, which usually takes 2-4 days to arrive. USPS Express Mail shipping is also available at an additional cost, and generally takes one day to arrive after the order has shipped. For any questions you may have regarding shipping contact us at email@example.com. We’re here every step of the way to ensure you have the best customer journey with us.
USPS Worldwide Expedited $15.00 flat rate | 5-10 Business Days
Unfortunately, we can not guarantee international shipping deliveries due to customs and duties of different countries. Please take a moment to understand your specific country’s international customs and duties guidelines with shipments coming from the United States.
Customs and Taxes
Your order may be subject to custom fees or taxes which are levied once a shipment reaches your particular country. Please contact your customs office for a specific amount and percentage breakdown.
*All content on this site including, but not limited to, texts, images, illustrations, designs, icons, photographs, written and other materials, and graphics are the copyrighted or licensed material of Poplinen, and may not be reproduced in any manner without the expressed written consent of Poplinen, LLC.
ATT: POPLINEN, LLC
4470 W. Sunset Blvd
LA, CA. 90027