Returns & Exchanges

  • Shipping
    • Orders are processed and shipped within 24-48 hours, but often sooner. Please note we do not ship on weekends or holidays. Shipping times may vary, but we do our very best to get you your order as quickly as possible.
    • All items are issued tracking numbers and shipped USPS Ground Advantage mail, which usually takes 2-4 days to arrive. USPS Express Mail shipping is also available at an additional cost, and generally takes one day to arrive after the order has shipped. For any questions you may have regarding shipping contact us at frontdesk@poplinen.co. We’re here every step of the way to ensure you have the best customer journey with us.
  • International
    • USPS Worldwide Expedited $30.00 flat rate | 5-10 Business Days
    • Unfortunately, we can not guarantee international shipping deliveries due to customs and duties of different countries. Please take a moment to understand your specific country’s international customs and duties guidelines with shipments coming from the United States.
  • Returns
    • Returns are free and easy
    • Customers can initiate a return on poplinen.co by utilizing the Self-Serve Returns portal. After logging into their account, customers can access their order history and submit a return request by selecting the items, specifying a reason, and following the prompts to get shipping instructions and a label.
    • Steps for the Customer
      • Access Customer Account: The customer logs into their account on the online store. 
      • View Orders: They navigate to their order history to find the specific order. 
      • Initiate Return: The customer clicks a "Request return" button for the chosen order. 
      • Select Items & Reason: They select the specific items to be returned and choose a reason from the provided options. 
      • Submit Request: The customer submits the return request. 
      • We are happy to accept returned items in new condition with attached hang tags for a full refund. You have 21 days to return items after you receive your shipment. This excludes FINAL SALE items.
    • Alternatively, customers can email frontdesk@poplinen.co with “RETURNS” in the subject line, along with your Order Number (#) to receive a Return Form and Return Shipping Label.
    • Please note, we are not able to offer Return Labels for international orders at this time.
    • Returns are processed within 2-3 business days upon receipt of the package, but often sooner. We'll send you an email when your refund has been processed. If you choose not to use our Return Label, we highly recommend using a trackable shipping service or purchasing shipping insurance. Unfortunately, without this tracking #, we cannot guarantee we will receive your return.
    • Exchanges
      • We now offer exchanges. Exchanges must be initiated within our 21 day return policy.
    • Steps for the Customer
      • Contact Us: Customers can reach out to frontdesk@poplinen.co to request a one time exchange. Please include “EXCHANGE” in the subject line, along with your Order Number (#) to receive a Return Shipping Label. We are not able to offer Return Labels for international orders at this time.
      • Exchanges are processed within 2-3 business days upon receipt of the package, but often sooner. We'll send you an email when your exchange has been processed.