Refund policy

Returns & Exchanges

    • Returns are free and easy

    • We are happy to accept returned items in new condition with attached hang tags for a full refund. You have 21 days to return items after you receive your shipment. This excludes FINAL SALE items.

    • Customers can initiate a return on poplinen.co by utilizing the Self-Serve Returns portal. After logging into their account, customers can access their order history and submit a return request by selecting the items, specifying a reason, and following the prompts to get shipping instructions and a label.
    • Steps for the Customer
      • Access Customer Account: The customer logs into their account on poplinen.co. 
      • View Orders: They navigate to their order history to find the specific order. 
      • Initiate Return: The customer clicks a "Request return" button for the chosen order. 
      • Select Items & Reason: They select the specific items to be returned and choose a reason from the provided options. 
      • Submit Request: The customer submits the return request. 
      • Alternatively, customers can email frontdesk@poplinen.co with “RETURNS” in the subject line, along with your Order Number (#) to receive a Return Form and Return Shipping Label.
      • Please note, we are not able to offer Return Labels for international orders at this time.
      • Returns are processed within 2-3 business days upon receipt of the package, but often sooner. We'll send you an email when your refund has been processed. If you choose not to use our Return Label, we highly recommend using a trackable shipping service or purchasing shipping insurance. Unfortunately, without this tracking #, we cannot guarantee we will receive your return.
    Exchanges
      • We now offer a one time exchange on your order. Exchanges must be initiated within our 21 day return policy.
    Steps for the Customer
      • Contact Us: Customers can reach out to frontdesk@poplinen.co to request a one time exchange. Please include “EXCHANGE” in the subject line, along with your Order Number (#) to receive a Return Shipping Label. We are not able to offer Return Labels for international orders at this time.